Fiserv Internship
Elevating the AppMarket experience for fintechs by driving clarity and usability across the platform.
ROLE
Lead UX Designer
TIMELINE
June - August 2025
TEAM
1 UX Designer, 1 UX Researcher, 2 Product Managers, 1 Data Analyst
TOOLS AND SKILLS
Figma, Jira, User Research, Stakeholder Management
BACKGROUND
Over the summer, I worked as a UX design intern at Fiserv, a Fortune 500 fintech company. I worked on Fiserv's AppMarket, a marketplace that empowers financial institutions to discover innovative third-party API applications crafted by visionary fintech leaders. As the sole designer on this project and the only intern on my team, I had lots of opportunities to lead decision-making processes and in engage in the full design process. My work is under NDA, so here is an overview of my major contributions...
MY CONTRIBUTIONS
→ Engaged in a comprehensive research process including conducting user interviews with real clients, a usability study, a heuristic evaluation, and analyzing quantitative metrics of the AppMarket site
→ Redesigned the AppMarket pricing plan by developing wireframes and Figma mockups, incorporating stakeholder feedback to ensure all requirements were met, and aligned with WCAG standards and Fiserv's design system
→ Led strategy meetings with cross-functional partners to push the redesign of a demo within AppMarket to enhance its design and navigation
TAKEAWAYS
What did I learn from my first UXD internship?
1.) Being a good communicator is CRUCIAL. Working with so many different stakeholders like PMs, researchers, Marketing partners, etc makes communication so important, as you need to be aware of how you storytell to each audience. Communication is the foundation of a good UX designer, so being cognizant of how you ask questions, pushback, respond to feedback, and more is critical.
2.) Take the initiative yourself. As the only intern and designer on this project, there were plenty of times I was confused and needed extra clarification. I learned that it's okay to be confused, as long as I take initiative and ask the right questions. Confusion is just a sign of an information gap, so being proactive to get the right resources is how you solve this problem.
3.) Actively seek feedback. I had to schedule meetings with other designers that were outside of my project to get feedback on my work. I would also voluntarily put my work up in design crits to get other perspectives since I wasn't working directly with anyone else. Seeking feedback when I felt like I needed more helped me enhance my work.
If you'd like to chat more about my internship, reach out at sso9@njit.edu!
© 2025
Created by Sharon Oh